April 16, 2024
![New features are available in Ask UCPath | UCnet (1) New features are available in Ask UCPath | UCnet (1)](https://i0.wp.com/ucnet.universityofcalifornia.edu/wp-content/uploads/2024/04/550_ask-ucp_web.jpg)
UCPath is always seeking opportunities to make it easier and more convenient for you to access the information you need as a UC employee — and now that includes two new features to help you self-manage your inquiries.
What’s an inquiry?
Every time you contact UCPath for help, online or by calling the toll-free number, the system automatically generates an inquiry to track your question or concern with a corresponding case number.
What’s changing?*
- NEW reopen inquiry feature: In the past, if you opened and closed an inquiry but later realized you needed additional assistance, you would have had to open a new inquiry. Now, you can reopen a closed inquiry, allowing you and the Employee Services associates who assist you to access archived comments, emails and attachments. With this new feature, you can reopen an inquiry three times within one year of the original closure date.
- NEW inquiry self-close feature: If you’ve ever submitted a question and then figured out the answer for yourself, this feature is for you! You can now close an inquiry once your issue is resolved or you determine that further assistance from UCPath is unnecessary. There is no time restriction on when you can close a case, but you cannot close inquiries with pending actions.
Learn how to use these new features by watching a video tutorial
Log in toUCPathto access the instructional simulations:
Get additional help from UCPath
For help with your UCPath account, log in toUCPathand select “Ask UCPath” to submit an inquiry, or call (855) 982-7284 to speak with an associate. Customer service hours are Monday through Friday, 8 a.m. to 5 p.m. (PT).
*These new features are not available to former UC employees. Former employees should continue to contact UCPath for assistance at the phone number above.
Keep Reading
- UCnetwork: July 2024
July 17, 2024
UCnetwork is emailed monthly to UC staff, but all members of the UC community are invited to join our email list. You can subscribe online …
- UC Spotlight: July 2024
July 16, 2024
Our monthly UC Spotlight celebrates the UC locations, teams and individual staff members who are helping to make UC a great place to work.
- More wins for UC employees in 2024
July 16, 2024
As the state’s third-largest employer, UC is committed to supporting the dedicated faculty, staff and academic appointees who bring our mission to life.